ACTY help center
Answers, without the runaround
Search common questions or browse by topic to find product, order, delivery and return guidance.
productsHow do I choose the right size?+
Compare your body measurements with the Size Guide and review the product-specific fit notes. When between sizes, choose based on your preferred level of compression.
productsWill the colour look exactly the same?+
We aim for accurate imagery, but screen settings, lighting and normal production variation can affect how colour appears.
productsHow should I care for activewear?+
Follow the garment label, wash similar colours together and avoid excessive heat to help preserve stretch, shape and colour.
ordersCan I change or cancel my order?+
Contact us as soon as possible. Changes are only possible before fulfilment begins and cannot be guaranteed.
ordersWhere is my order confirmation?+
Check the inbox and spam folders for the email used at checkout. Contact us if it still cannot be found.
ordersHow do discount codes work?+
Enter an eligible code at checkout. Most codes cannot be combined and exclusions or expiry dates may apply.
deliveryHow can I track my parcel?+
A tracking link is sent when carrier information becomes available. You can also request help on the Track Order page.
deliveryWhat if my parcel is delayed?+
Review the latest carrier scan first. If the estimated window has passed, contact us with the order number.
returnsWhat if an item arrives damaged or incorrect?+
Contact us promptly with the order number and clear photos of the item and packaging.
returnsCan I exchange an item?+
Where direct exchange is not available, return the eligible item and place a new order for the preferred option.
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