Legal · Returns

Return policy

Eligibility, condition requirements and the process for returning products to the store.

Items generally need to be unworn, unwashed, unused and include original tags and packaging.

The real return period must be configured to match the store’s published policy and local law.

Final-sale, personalised and hygiene-sensitive items may be excluded where legally permitted.

Policy process

From request to resolution

Contact the store with the order number, item and reason before sending a parcel.

Use the approved address and method, package the item securely and keep proof of shipping.

The item is inspected and the approved resolution is communicated after arrival.

Responsibility for return shipping and any fee depends on the reason, destination, consumer rights and the policy shown when the order was placed.

This fallback must be updated with the store’s actual return window, fees, exclusions, addresses and legal obligations.