Customer care
Shipping that keeps pace
Clear delivery information from checkout to your door, with practical updates at every stage.
From cart to door
Your delivery journey
Order confirmed
Your order enters our fulfilment queue after payment is approved.
Packed with care
The team checks the items and prepares the parcel on business days.
Carrier handoff
When tracking is available, a shipping confirmation email is sent.
Delivered
Follow the carrier scans and contact us if the estimated window has passed.
Domestic delivery
Services, charges and estimated delivery windows are calculated at checkout for your address.
International orders
Destination duties, taxes or import fees may be charged unless checkout states they are included.
Split shipments
Some orders may arrive in more than one parcel. Each available tracking link will be sent separately.
Delivery support
Keep your order number ready when contacting the team about a delayed or missing parcel.
Delivery help
Common shipping questions
How do I track my order?+
Use the tracking link in your shipping confirmation email. The Track Order page also explains how to request help.
Why has tracking not updated?+
Carrier scans can take time to appear, especially during handoffs, weekends and peak periods.
Can I change my delivery address?+
Contact us immediately. Address changes are only possible before the parcel enters fulfilment and cannot be guaranteed.