Approved
The store confirms the return, cancellation or other resolution qualifies for a refund.
Legal · Refunds
Refund policy
How approved refunds are issued, how long they may take and what to check when funds have not appeared.
Refund
guide
guide
Issued
The refund is sent to the original payment method unless a different lawful arrangement is agreed.
Processed
The bank or payment provider completes its own processing before the amount appears.
What to expect
Refund details
Original payment method
Approved refunds are normally returned to the method used for the purchase. The store cannot redirect funds to an unrelated card or account.
Delivery and return charges
Shipping charges and return costs are handled according to the store policy, reason for return and applicable consumer law.
Missing refunds
After the stated processing period, review the payment account and contact the provider. Then contact the store with the order and refund details.
Important notice
This fallback is a general guide. Configure Shopify’s official refund policy with the actual timelines, exclusions, fees and business requirements.